Settings Guide

Name and picture

What visitors see beside every message the bot sends. Set in your LiveChat.

Reading from LiveChat...

Open Connections

Name

This account's picture is set in LiveChat, on its own profile.

Choose a picture Any photo. The middle square is used.

Main language Time zone So the bot knows what time it is for your customers. Language of notes for your team The note left in LiveChat when a chat is passed to your team: why, and what the customer already gave.

Reply speed

An instant answer gives away that nobody is reading.

Relaxed Normal Quick Custom

Pause before typing (ms) Extra pause before the first reply (ms) Typing speed (characters a second)

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