An AI bot for your live-chat console
A userscript that drives the console you already use - LiveChat or tawk.to - from your own model endpoint and your own reply templates. Nothing to install on your website, and no vendor API: every reply is typed into the console as a real agent message, so the transcript stays your provider's own record.
How it works
The script mounts a small panel on your agent console. It reads the conversation out of the page, asks your model which of YOUR templates fits, and types that template into the composer. It never writes a sentence the model wrote - the copy is always yours.
Your model, your budgets, your replies and your flow are set on the bot settings page and reach a console over the connection it already has. The panel in the console shows them and cannot change them, so there is one place to edit them and every console picks the change up on its next connect.
Setting a bot up
- Ask your operator for a bot id and key. They mint them; this page cannot.
- Install the script above, in the browser that will run the bot.
- Open bot settings, sign in, and set the model endpoint, the key and the replies.
- Open your live-chat console and sign the panel in with the same bot id and key.
- Press Start on the panel when you want it answering.
A new bot starts switched off, with auto-send off. In that posture the bot writes a reply into the composer and waits for a person to press send, which is how to watch what it would have said before letting it answer on its own.
What it will not do
It never writes a sentence of its own
The model is shown your reply codes and a description of each, never the wording, and it answers with a code. The words a visitor reads are always ones you typed.
It gives up rather than guessing
A reply that needs a fact nobody has given is held while the bot asks for it, and handed to a person if the answer does not come. Every failure ends with the conversation behaving exactly as it does with the script uninstalled.