Replies Guide
What the bot can say. It picks the best one for each message.
No replies yet. Until you save some, the bot does not answer.
Start from a ready-made set, then change it:
No reply matches.
All comfort lines together. Past this, venting and abuse get no reply. All holding lines together. Past this, a chase with nothing new gets no reply.
How the bot picks a reply
The whole prompt the bot follows to pick one of your replies for each message - edit anything. We always add the output rules and your list of replies after it, and they cannot be removed: it can only pick one of your replies, or none.
Sent once, as soon as a chat reaches the bot. Write it as the person the customer is talking to - "Halo bosku, ada yang bisa dibantu?". Leave it empty to send none.
Things a chat can find out, like a user ID. Pick them in a reply, under Advanced.